You may recall some weeks ago, our search for the perfect Boo holiday home for this year, and how I predicted that disaster would follow because that is just the way we like to roll in this household.
At that time it turned out to be surprisingly easy to find what we were looking for. I should have known that it was too easy.
We opted for a fairly splendid pad on the banks of a lake at the Cotswold Water Park just outside Cirencester. It had all mod cons (my brief – a holiday is not a holiday with three children if you are valiantly beating their clothes on a rock down by the river every five minutes), and a swimming pool (Jason is obsessed with the idea of swimming pools). The deposit was put down and we got on with our lives.
I had booked us tickets to see Gifford’s Circus in the week we were away. This was highly recommended by Liberty London Girl over at her blog, and several people of my acquaintance on Face Book. They are doing War & Peace this year. You might think I had had enough of it, already having waded through it earlier in the year, but the one I read didn’t have performing geese, so it’s all good.
I had invited two of my oldest friends and their kids to spend a day with us hanging around the pool and making lots of noise.
We were all really looking forward to it.
Last night, as he got in from work, Jason remarked that it was odd we hadn’t heard from the company wanting the remainder of the money as it was now about ten days before we were due to go. Most companies like the balance a week to ten days beforehand, when they sort out with you the issue of keys etc.
He called them.
He was on the phone for a long time.
The short, and bloody version is that in their small print it says we should have paid the balance ten weeks before and we didn’t, so they have retained our deposit (which was not insubstantial), and have given the house to someone else.
You can imagine the scene.
They claim to have e-mailed us about the balance on three separate occasions. We do not have the e-mails. They tell us that they do not have to prove they sent them, and we cannot prove we didn’t receive them. Not only that but they declare that as e-mail is, and I quote: ’100% reliable’, there was no need for them to try and contact us any other way despite the fact that they had our address and our telephone number.
They say they are not obligated to do anything for us because we failed to read the terms and conditions. The best they are prepared to do is allow us to transfer the deposit to another holiday, but if we don’t do it by close of play today we lose the deposit entirely.
We spent all yesterday evening searching for holidays.
There are problems:
- It is very short notice to be booking a holiday. There isn’t a lot left.
- We now have pre-existing commitments that tie us to one area of the country. This narrows our search considerably.
- Jason is away for half the week anyway, and one of the reasons we picked somewhere so near to home was that he could easily reach us and spend more time with us instead of having to fling himself the length and breadth of the country.
- We cannot be flexible on dates because we have already pinched two days of the beginning of term, and the children’s Nana arrives from Canada to see us for the weekend on the weekend we are due back. And as she will be travelling over 2000 miles to see her grandchildren after an absence of over a year, we feel it is important to be there for her.
Searching the whole of this company’s website to find something suitable we came up with one property, in Oxfordshire. It was over a grand more than we had originally wanted to pay for what was a fairly average house, and the pool, which was a large part of the reason for the exorbitant price was only available between 1 and 2 in the afternoon or after 5 in the evening and on weekends by private arrangement.
Excuse my French but, Fuck That.
Size, location and availability shafted everything else.
After several hours of searching and the children going to bed looking like they had found out that Father Christmas is really a nasty man called Billy with no buttons on his raincoat, we have had a small brainwave.
It might just work.
There are other properties available at the Cotswold Water Park. They do not have pools, but at this stage even Jason doesn’t care. I never cared, so that is fine. The houses are on the lake. The lake has beaches and canoes, and a swimming platform. There are also children’s parks and nature trails and a shared indoor pool complex. The children will be happy.
More importantly there is a washing machine. I will be happy.
It is where we want to be, and it means we can still see our friends, husbands and acrobatic geese.
The big snag was that these properties are not with the company we used.
So what we have decided to do is to take one of these properties for the week we want in the location we want.
And because we do not wish to lose our deposit, even though I would rather eat cold sick than deal with this company again, we have looked at available holidays for our half term break, and are going to book a week away then using our deposit, and of course, paying the balance in full straightaway.
As Leicestershire refuses to pull into line with most of the rest of the country in terms of school holidays, our half term week is one week before almost everyone else’s. This is, for once, very good as it means prices are less vertiginous and availability is high.
Jason is going to sort it all out today while we are off on another adventure, and by the time we get home this evening we will have two holidays booked and paid for and the children can start believing in the tooth fairy and Easter bunny again.
Right?