Yesterday was a hugely stressful day, what with school runs and first days and brownie packs to think of, as well as small boys to entertain.
I did not sleep well, and when I finally got up my head was in a whirl of thoughts and things to remember. I staggered to the bathroom on autopilot, to do my morning ablutions, only to be rudely brought back to reality when I accidentally smashed one of my contact lenses.
Damnation.
I am really not having the best year optically so far. I did think it might be the universe telling me to stick to glasses, but after two days of having to constantly demist myself and rub the rain off my specs I have decided this is not the case. I am starting a fund for eye surgery and will just get roaring drunk beforehand so I don’t have to think about the fact that they’re slicing into my eyeball while I’m still awake.
When I got home from the school run, I rang Vision Express. Last time I had my eye related crisis I got my new lenses from them. I also paid for insurance, should something stupid ever happen to me again. To whit, thinking my lens was in my eye, when in fact it was on my finger, and then in bits on the bathroom countertop.
I rang Vision Express. I explained to the man on the phone what had happened and that I needed a new left lens. I asked when I could come and pick one up.
He said:
‘So. You’ve broken your glasses, right?’
I took a moment.
I explained.
‘Ah! Yes. You have soft lenses. This is no problem madam. You can just come in and buy a new set.’
I took several moments.
I explained again.
‘Ah! Well. I don’t deal with contact lenses, so I will have to call you back.’
I put the phone down quickly.
I said:
‘FSHSHSHSHSHR$W£$£££3j***!!!!!£RAERFASEFDF -ARSE!’
Ten minutes later, he called me back.
‘Madam. You cannot have new lenses without an eye test, and you are due for an eye test.’
I explained I had had an eye test five months ago.
‘Yes madam. You cannot have your lenses because you are due for an eye test. You had one over six months ago.’
I explained again.
‘Well madam. I cannot let you have the lens because you need a test, but I can ask the lady in charge of eye tests if she will help you. I will call you back.’
I put the phone down.
I said:
‘££££%%%%%CCCCXXXXX***DGSGDFG – ARSE TIT WILLY.’
He called me back.
‘You have to come into the store and have an eye test and a fitting for your lens when it comes.’
I explained again in the strongest terms. Including the fact that during our first conversation I had asked him if I could have the lens sent to the Hinckley branch of Vision Express, which is now my nearest store, so I wouldn’t have to drive into Leicester to get it while I was trying to move house.
‘But madam. Your address is in Glenfield.’
I explained the whole moving house thing. Again.
‘But I do not think I can send your details to our other store, madam, because you need an eye test.’
I explained in the most Anglo Saxon tones that if he didn’t allow me to speak to the lady who dealt with contact lenses and eye tests immediately I might be forced to castrate him and make him wear his genitals as a hat.
‘I will have to get her to call you back madam.’
I put the phone down.
I said:
‘FSHHSH!!!£$$%%”"£”£”****************!¬XXXXX$$$$!!!* – ARSE TIT WILLY WANK BASTARD KNOB JOCKEY.’
The lady called me back. I explained.
She said:
‘Your test is due in November.’
I said:
‘It is October.’
She said:
‘Ah. Yes. It is. Can you come into the store and have a lens fitting when it arrives?’
I said:
‘But it is the same lens, from the same company as the one you fitted for me five months ago.’
She said:
‘Ah yes.’
I said:
‘And I want to pick it up from the Hinckley store.’
She said:
‘Let me call you back.’
I put the phone down.
I said:
“FZSHSHSHSHSSSDH!!!”"”"*****&&!!!!!!!£££££***!*!*!*!*!*!* – ARSE TIT WILLY WANK COCK KNOCKER BUMHOLES’
She called me back:
‘Madam. There is a problem. Even though the Vision Express branch at Hinckley is called Vision Express, it isn’t really Vision Express and therefore your insurance will not be valid. Therefore, if I fax them your details, or send them your lens, you will have to pay full price for it, and pay a fee for a test.’
I did not say anything. I was stupefied.
The silence deepened.
She said:
‘I will order it for you here, and someone can come and pick it up for you when it is ready, as long as you book an appointment in November to have your eyes tested.’
I nodded wearily to the phone.
I said:
‘How long will it take for the lens to come in?’
She said:
‘I will have to ring you back.’
I put the phone down.
I said:
‘FUCKING FUCKING FUCK FUCK FUCKITY FUCK KNUCKLE’
She called me back.
‘Madam. It will take three to five working days for your lens to come into the store.’
I shall collect my lens.
I shall collect my prescription.
I will never use Vision Express again as long as I live.
May they rot in the fires of hell and damnation.
p.s. This process took over two hours, and I have rendered our conversations into a pithy format. Even then it is hell. You can only imagine what it was like living through it.